Privacy Policy

Privacy Policy - Issued as at 10th November 2013

Embedded Communications Systems of 97 Cimitiere Street, Launceston in the State of TASMANIA ("ECS") is enthusiastic about fulfilling customer wants and satisfying customer demands. In providing the best customer service to our clients ECS is often required to possess and retain certain private information concerning its clients. ECS is sensitive to and respectful of all their clients need for privacy. To this end ECS has written this Privacy Policy statement to allay any customer fears and to clarify that customer confidential information is respected by ECS and protected according to the statutory principles published by the Commonwealth in the Commonwealth's Privacy Amendment (Private Sector) Act 2000.

ECS has in its possession information collected from clients such as names, addresses, premises. Included in this information is information concerning the type of product the client is interested in.

Personal information of the client is used by ECS in supplying to them the goods and services that are ECS's business. Neither ECS, nor its employees, sells or discloses client lists containing personal information to other organisations or individuals.

Personal information may only be disclosed to persons outside of ECS if it is being used, confidentially, for the purpose of conducting the business matters between ECS and the client.
The personal information will only be disclosed by ECS if: 

• a) it is necessary for the conduct of the business between the client and ECS, for example the giving out of details such as the customer's name and address for delivery of products;
• b) when law requires ECS to do so; or 
• c) with the clients consent.

If you, as the client, wish to complain about an alleged breach of privacy by ECS you can do so in writing (that is by mail, fax or email or by delivery in person) to the address listed at the top of this document.

ECS will respond to such a complaint as soon as is reasonably possible and will ensure that such a complaint is acknowledged within fourteen (14) days of its receipt.

ECS, in keeping with the principles of privacy, may ask questions of any person seeking to access personal information. If such questions are answered unsatisfactorily then the requested information shall not be provided. This is to further guarantee the privacy of client personal details.

If you have any queries concerning this Privacy Policy statement please contact us here.